In Windows(10/11) go to control panel and open device manager - look at the USB connection when you plug in and plug out your USB connector.
Whether your USB device is detected and add to the list of USB devices - you have a software comparability issue
Whether your USB device detected with "yellow question Flag" you have driver issue - replace or update the driver, replace the chip or check and verify connection (Green wire in the USB cable go to DP and white go to DN) also don't forget the GND wire (black))
Whether one wire is missing or connected wrong USB bus will show you a yellow flag with the USB driver
whether all the written above went OK , you probably have software comparability issue - replace or update the control software or use a USB monitor to verify communication.
all the best
Bobi
Thanks for taking the time to help.
unfortunately , as of now the USB is not being detected at all. at first it was not being detected either but after a little resoldering and cleaning i got it to detect in an unstable connection. so I suppose as AI suggested this is a hardware issue but i can't figure out where to check/modify again. I know the schematics and PCB are OK because those are provided by TI so It has to be something else.