Sonsivri

Others => General => Topic started by: PM3295 on June 01, 2020, 09:24:21 21:24



Title: Locked out of the forum!
Post by: PM3295 on June 01, 2020, 09:24:21 21:24
I just want to share what happened to me when I updated my email address in my profile. After the change, I got the message to click on the verification email coming from the system. Well, I waited patiently for the email to arrive. Unfortunately, nothing came through. I requested another confirmation just to make sure. Still nothing; This went on for days. Every time I requested a new confirmation email, the system reported that the email was sent, but also displayed a tab-message that an error has occurred. You can't log in again without this email verification.

I tried several new requests to some other email addresses, but got the same error message. I thought there must be a way to contact the owners because it sure looked like some problem with the email verification system. To my surprise, it appears that you also needed the confirmation email for any type of contact help!

Today, after about a week, one of the confirmation emails eventually came through! Thank goodness.
I hope there are not more users who got caught up in this problem, and that the issue was discovered and fixed.


Title: Re: Locked out of the forum!
Post by: comlekciler on June 03, 2020, 07:53:33 07:53
I have encountered this problem before. But it didn't take that long, it just took a little longer than 24 hours.